Last updated: April 10, 2020
Bizzuka, Inc. (“we” and “us”) is the operator of QualityFaceWear.com (“Website”). By placing an order through this website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy where we will be unable to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and we will contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us
to process a refund.
2. Shipping Costs
All shipping costs are included in the actual purchase price. The illustrated price on the website will be the final price for shipping cost to the customer.
Bizzuka will happily accept returns due to specific circumstances. Please see our Returns & Refunds policy found at https://www.qualityfacewear/return-refund-policy
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 – 7 days.
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
4.3 Dispatch Time
In-stock orders are usually dispatched within 2 business days of payment of order. Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.5 P.O. Box Shipping
Bizzuka will not ship to P.O. box addresses. We are unable to offer couriers services to these locations.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website.
7.2 Import Duties & Taxes
Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in the destination country.
If you change your mind before you have received your order, we are able to accept cancellations at any time before we have begun manufacturing, unless we have the item in-stock. If the item is in-stock, then we are able to accept cancellations any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed its investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has investigated and deemed the parcel lost.
10. Customer service
For all customer service inquiries, please submit an inquiry at https://www.qualityfacewear.com/contact-us/